We can’t alienate people into joining our team

Donald Trump, a man I used to think of as a caricature of a comic book villain, is now the world’s most powerful clown (as Sam Harris has called him). This is not a good and possibly a terrible situation. Apart from all the silly to stupid domestic and foreign policy decisions the new president could make, he seems to also open the door for more intolerance towards all kinds of minorities.

To counter this, many people on the progressive/left/liberal side (henceforth: the left), for understandable reasons are digging their heels in deeper and feel that, more so than ever, they have to call out others whenever they hear them utter anything smelling even remotely offensive. The idea, in other words, is to have zero tolerance for racism, sexism and other bigotry, in the hope of rooting it out.

can we get supporters from people we first alienate?
(c) The Economist

The question is whether this is the best strategy to get everyone on the wagon of tolerance and to create a global society of decent people. I’m not saying we shouldn’t challenge injustice. I’m saying that it’s just not easy to alienate, shame or offend people into joining our team.

The parallel with vegan advocacy, I think, is clear. In the vegan movement too, one of the choices we face is the one between the “tolerant” approach and the more “confrontational” approach.

The tolerant approach is about meeting people where they are, trying to understand where they come from, looking from their perspective. It tries to avoid guilt-tripping, accusing and shaming. To its opponents, this approach will often come across as too soft and apologetic.

The confrontational approach is more about challenging people head on and being very clear that there is no excuse for eating animal products. To its opponents, this approach will often come across as too aggressive and condemning.

These two descriptions are imperfect, as are the terms “tolerant” and “confrontational”, and the dichotomy itself, but let’s not get too picky, for the sake of the argument.

The fight against racism has obviously made much more headway in society than the fight against speciesism. No matter how rampant racism still is in the world today, it is, both in thought and in practise, much more limited than the ideology and practical consequences of speciesism.

I believe that the more public support there is for a social issue, the more confrontational one can be. This would imply that we can be more confrontational in our anti-racist struggle than in our anti-speciesist struggle.

Still, I doubt that, as the author of this Vox article has observed, calling out people on their racism is the best strategy for changing them. I know some of the arguments of the “confrontationalists”: that there is no excuse. That we can’t allow Trump or behavior similar to his to be normalized, that we have to isolate racists so that they don’t feel they are supported in their opinions, and that we should do it publicly. Etcetera.

If even I, as a progressive person, experience part of the public call-outs of racism, sexism and other -isms at times as annoying, sanctimonious, guilt-tripping and accusing rhetoric, then how much more negatively will they be interpreted by the more conservative, the less educated? How will people react who were bottle-fed with racist and sexist ideas and who weren’t educated to become open-minded citizens? I don’t see a lot of good coming out of that.

I believe rather in an approach where we try to understand each other’s needs, desires and fears (the phobe in xenophobe or homophobe obviously means fear in Greek, not hate or anger). We should be clear about the injustice, the risks, the suffering, and should be extremely mindful of where Trump and other evolutions in society are going. But even in the face of the intolerably intolerant, maybe we may want to consider a little more understanding. In the face of the inexcusable, maybe we can consider trying to spot some reasons people may have for thinking in those inexcusable ways.

Someday, I may believe that people are bad, or even evil. Right now, I choose to believe they are uneducated, afraid, or just differ in opinion. Right now, I choose to believe that understanding each other is the best recipe to change the world.

When activists mean business. An interview with David Benzaquen

David Benzaquen

David BenzaquenMost of us who want to help animals usually end up doing some kind of advocacy or outreach, either individually or volunteering or working for a non-profit organization. However, as I have touched on in other posts and in this talk, we should not underestimate the importance of the for-profit sector: the companies producing and distributing the alternatives. Some of us in the movement have understood this well, and started their own production company (Josh Tetrick at Hampton Creek is a striking example). Other activists, like David Benzaquen, did something different. In 2012, David, who’s living in New York, started a consulting company called PlantBased solutions, which helps clients like Gardein, Miyoko’s Kitchen, or Ocean Hugger Foods, with marketing, branding, fundraising, and more.
I interviewed him…

Vegan Strategist: David, you weren’t always running a business. Why did you switch from a non-profit to a for-profit environment?
David Benzaquen: I originally worked in fundraising and advocacy for various animal protection groups, such as Farm Sanctuary. My motivation to start my business was to advance ethical, plant-based eating through new means. When I worked in the nonprofit world, I saw that most of our movement was using a limited set of tools to encourage positive behavior change. I greatly admire this work to educate people about the benefits of changing their diets, but I didn’t feel that replicating everyone else’s strategy was the most effective use of my time.

What helped you come to that realization?
My exploration of using business (and marketing, in particular) was motivated by two things. First, I was exposed to the field of Effective Altruism, where people attempt to measure the social impact of their choices and careers and make rational choices about where they can do the most good. Second, I attended a talk by a man named Jeff Dunn, who greatly inspired me. Mr. Dunn was once the CEO of Coca-Cola, but after having an epiphany that he could not continue promoting a harmful product he once called “sugar water and fairy dust”, he left the company. He then became CEO of Bolthouse Farms, and created something of a stir in the marketing world by branding carrots the same way we traditionally see done for junk foods like chips and soda. I was so inspired by how he used fun and engaging marketing to make carrots “cool” that I realized I wanted to do the same thing for vegan food!

How do you feel about the impact you’re generating today?
Most of the work that our movement is doing to advance plant-based/vegan living is through what we call a “push” method of marketing. That is, we show the consumer what’s wrong with the status quo and try to convince them to change their lifestyle accordingly. While some people may embrace change this way, most will be reticent to abandon what they’re used to and will feel overwhelmed by the threat our ideologies pose to their view of the world. In the work that we do now, rather than trying to convince someone that the world is bad or that they need to change who they are, we just show how delicious, beautiful, and healthy vegan products are and “pull”, or attract, the consumers to try them. Rather than pointing out the problems, we are offering the solutions and making them desirable and non-threatening. These approaches are incredibly impactful because many people who would otherwise shut down become open to incorporating more vegan products into their lives. They willingly overcome barriers and eliminate assumptions about how difficult or unpleasant living a compassionate lifestyle can be.

How’s business?
Business is amazing! I’d be lying if I didn’t say that I always used to think of business as a “4-letter word”. But regardless of what one thinks of how money and corporate power can be used for bad, the reality is every person needs to buy food and other items to survive. If we don’t engage in the marketplace of goods and work to make vegan products that can compete with the less ethical/sustainable/healthy animal versions, we will never succeed. And, the market is booming! When I started this company, nobody thought that vegan food could be big business. In the last few years, the richest people on earth, from Bill Gates and Li Ka-shing to Peter Thiel and Jerry Yang, have all invested in vegan food companies because they recognize that our reliance on animal protein is just not sustainable. We are honored to be working and growing with so many other compassionate business luminaries. As of the end of 2016, our company has worked with vegan businesses in nearly ten countries, and the list keeps growing as our movement spreads globally.

Can you tell us about some of the main challenges that companies are dealing with, and how a company like yours is able to help overcome those challenges?
The food business is an extraordinarily complex industry. First, operationally, one must grow or manufacture products in one place, process them, store them, and distribute them far and wide, often using strict temperature controls. These practices are very expensive and have high risks for failure (poor weather can lead to low crop yields, electricity challenges can lead to loss of cooling and spoilage, etc.). Second, because there are so many different foods and brands that can meet consumers’ desires to address their hunger or seek gustatory pleasure, companies must devote considerable resources to marketing and sales to ensure that their products break through the clutter and get onto consumers’ plates.
With PlantBased Solutions, we’re able to help companies in several key ways. First, because we are focused on the plant-based space and have worked with many of the world’s leading vegan brands, we know the competitive landscape for our clients better than anyone, and we are able to help market their products in a differentiated and effective way. Second, we have performed a significant amount of proprietary research on the consumers eating plant-based products, both the vegan/vegetarian community, and even more importantly, the flexitarians who are moving in that direction and whom we most need to influence. This allows us to plan our clients’ messaging, branding, and targeted marketing in the most effective way to motivate these consumers to find and buy the products.

To what extent does your animal rights background and motivation shine through when you help marketing products?
We are entirely committed to advancing plant-based products that align with our values, but we do not market them based on these values. We know that the vast majority of consumers buy food not based on mission, but based on taste, price, and convenience. Rather than trying to convince them to buy our clients’ brands for the reasons we would, we show them how tasty, affordable, and convenient (both to find and use) these products are.

Still, our work ethic and passion for our clients and their products obviously goes far beyond a marketing or consulting team that is motivated only by their paychecks. We believe that helping our clients sell lots of products means displacing a lot of harm in the world, from cruelty to animals and environmental destruction, to heart attacks and cancer. We are on a mission to help our clients succeed because we know that lives depend on it. We are proud to do this work, and this passion comes out in the time and devotion we give each client and in the thought and care we put in to what we do.

If companies are so important, what can individual activists do to help them succeed?
The most important thing you, as an individual activist, can do to help plant-based/vegan businesses succeed is to vote with your dollars and your forks! Every time you buy a plant-based product at a grocery store or order one of these items off a menu, you are directing money away from companies that do harm and towards those that will use the resources to build a more compassionate world. In addition, we are building a new compassionate economy from the ground up, and it takes a lot of people to support that infrastructure. No matter what your individual skills are, I can guarantee there are ways you can apply them to a career in vegan business.

More info:
Or listen to this podcast with David at the Plant-based entrepreneur




The carnivore is king – and other lessons from sales and marketing

Whether we like it or not, as people who want to change the world, we are in the business of selling something. We want to sell a message, a habit, a lifestyle… whatever you want to call it. We are idea merchants, and we need to get as many people as we can on our bandwagon, in whatever ways that are helpful.
I love to read out of the box and see if I can apply ideas from different domains to our movement. Here are some concepts and lessons I’ve taken from sales and marketing (check the links below each item to read some of my previous writings on these topics).

The carnivore is king
(Technically I should use “omnivore”, of course, but you understand I needed something with a c here)
As the carnivore is the person that we want to reach and want to become part of our team, we can’t alienate them. They are our future supporters. We can see them as pre-vegans. Badmouthing them will usually not motivate them to come closer to us. If we’re angry at them, if we accuse them or judge them, that’s kind of equal to giving up on them joining our team. Rather, like with customers, we need to listen to them, treat them like royalty, give them a cookie or bake them a pie (we can always throw it in their face if they really behave like assholes).
You are not your audience
You are not the same as the people you want to reach. Like a car salesperson, you have to adapt your message to what you think people like, are interested in, are open to, are ready for. Just talking about what you want to talk about is equal to the car salesperson talking endlessly about a car’s horsepower or technical abilities (because that is what fascinates them) to a young parent who is only interested in the safety aspects. It’s about your audience’s needs. Not your own.
Diffusion of innovation
We need to segment our “customers” into different categories. Innovators have different reasons for picking something up than the late majority. As vegans, we’re all innovators, and the arguments that worked for us will not necessarily work for people who are, in this domain, laggards. The famous marketer Seth Godin puts it like this: “The mistake idea merchants make is that they bring their fringe ideas to people who don’t like fringe ideas, instead of taking their time and working their way through the progression.”
What Godin and others are saying is that we should meet people where they are, and appeal to the values that they already cherish, rather than telling them which values they should have.

See Vegans: not like other people

Winning an argument is losing a customer
Even if the other person tells you that you are right, you haven’t necessarily had a positive impact. When the other person feels they’ve lost, it may make them feel even less sympathetic towards you or the cause you defend. Benjamin Franklin said it like this: “if you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent’s good will.” Dale Carnegie said it even simpler: “You can’t win an argument”.
See On being right versus winning

Persuasion resistance
Most people don’t like to be convinced by others and don’t like being told what to do. Also, with regard to the food that’s on their plate, they’ll decide about that themselves. They need no government regulations or animal rights or vegetarian groups preaching to them about what to eat, and what not, how much of it, or how they should prepare it. They’ll make up their own minds about all that, thank you very much. It is, therefore, more productive if we don’t give people the impression we want to persuade them of something, and instead help them come to their own conclusions.
See Persuasion resistance

Customer retention
Finding new customers is a lot more expensive than trying to keep customers and make sure they buy again. In our domain, research shows that a large number of vegetarians and vegans – no less than 84% – at some point drop out. We should have enough attention for customer retention, and make sure that as few vegans slide off the wagon as possible. We can do that, among other things, by helping to make it easier to be vegan, creating communities, and having enough attention for nutritional pitfalls.See research by Faunalytics

Switching costs
Many people care about animals, but are afraid of the practical consequences of caring about them. It is, in other words, too difficult to make the switch. Switching costs, in marketing terms, are the costs that one incurs when changing products, suppliers, brands, etc. These costs can be financial, but they can also be, for example, time costs or psychological costs. Phone or insurance companies, for instance, want to make switching to their product as little of a hassle as possible (while at the same time, trying to make switching away from their products as difficult as possible.). Likewise, we need to make it as easy as possible for people to move up the vegan spectrum. Preferably, so easy that they don’t even need any reason or motivation.

Know of more sales concepts that are useful for advocacy? Let me know…