The carnivore is king
As the carnivore is the person that we want to reach and want to become part of our team, we can’t alienate them. They are our future supporters. We can see them as pre-vegans. Badmouthing them will usually not motivate them to come closer to us. If we’re angry at them, if we accuse them or judge them, that’s kind of equal to giving up on them joining our team. Rather, like with customers, we need to listen to them, treat them like royalty, give them a cookie or bake them a pie (we can always throw it in their face if they really behave like assholes).
You are not the same as the people you want to reach. Like a car salesperson, you have to adapt your message to what you think people like, are interested in, are open to, are ready for. Just talking about what you want to talk about is equal to the car salesperson talking endlessly about a car’s horsepower or technical abilities (because that is what fascinates them) to a young parent who is only interested in the safety aspects. It’s about your audience’s needs. Not your own.
What Godin and others are saying is that we should meet people where they are, and appeal to the values that they already cherish, rather than telling them which values they should have.
See Vegans: not like other people
Winning an argument is losing a customer
Even if the other person tells you that you are right, you haven’t necessarily had a positive impact. When the other person feels they’ve lost, it may make them feel even less sympathetic towards you or the cause you defend. Benjamin Franklin said it like this: “if you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent’s good will.” Dale Carnegie said it even simpler: “You can’t win an argument”.
See On being right versus winning
Most people don’t like to be convinced by others and don’t like being told what to do. Also, with regard to the food that’s on their plate, they’ll decide about that themselves. They need no government regulations or animal rights or vegetarian groups preaching to them about what to eat, and what not, how much of it, or how they should prepare it. They’ll make up their own minds about all that, thank you very much. It is, therefore, more productive if we don’t give people the impression we want to persuade them of something, and instead help them come to their own conclusions.
See Persuasion resistance
Finding new customers is a lot more expensive than trying to keep customers and make sure they buy again. In our domain, research shows that a large number of vegetarians and vegans – no less than 84% – at some point drop out. We should have enough attention for customer retention, and make sure that as few vegans slide off the wagon as possible. We can do that, among other things, by helping to make it easier to be vegan, creating communities, and having enough attention for nutritional pitfalls.See research by Faunalytics
Many people care about animals, but are afraid of the practical consequences of caring about them. It is, in other words, too difficult to make the switch. Switching costs, in marketing terms, are the costs that one incurs when changing products, suppliers, brands, etc. These costs can be financial, but they can also be, for example, time costs or psychological costs. Phone or insurance companies, for instance, want to make switching to their product as little of a hassle as possible (while at the same time, trying to make switching away from their products as difficult as possible.). Likewise, we need to make it as easy as possible for people to move up the vegan spectrum. Preferably, so easy that they don’t even need any reason or motivation.
Know of more sales concepts that are useful for advocacy? Let me know…